Data Deletion

Deleting data is permanent once the request has been completed. Before submitting a request, export any records you are required to retain and confirm that deleting them will not disrupt other people who rely on your organization’s workspace.

If you use SalesKnit through an employer or another organization, that organization controls the workspace and its business records. Contact your workspace administrator first; we may need their authorization before deleting organization-controlled data.

Email [email protected] from the address associated with your account and use the subject “Data deletion request.” Include enough information for us to locate and verify the account.

• Your full name and the email address used for SalesKnit.
• Your organization or workspace name, if applicable.
• Whether you want to delete your personal account, a workspace you own or specific personal information.
• A brief description of any connected account or integration relevant to the request.

To protect accounts and business records, we will verify your identity before acting. We may ask you to confirm access to your registered email address or provide other information already associated with the account.

For organization workspaces, we may also confirm that the requester is an owner or authorized administrator. Please do not email passwords, payment-card details or government identity documents unless our support team gives you a secure, specific method and explains why they are required.

After receiving a complete and verified request, we will review its scope and confirm the action to be taken. We aim to complete requests within the period required by applicable law and will let you know if more time or information is reasonably needed.

• Personal account deletion removes or de-identifies the personal information tied only to that account, subject to necessary retention.
• Workspace deletion affects shared business data and therefore requires authorization from an owner or appropriately authorized administrator.
• If we process your information for a SalesKnit customer, we may refer the request to that customer or act on its documented instructions.
• We will send confirmation when the request is complete or explain any information we must retain.

Some information may be retained where reasonably necessary to meet legal, accounting, security or contractual obligations; prevent fraud; resolve disputes; or establish and defend legal claims. Where possible, retained information is restricted from ordinary use.

Deleted information may remain for a limited period in encrypted or access-restricted backups until those backups are overwritten in the normal course. Aggregated or de-identified information that no longer identifies you may also be retained.

Deleting information from SalesKnit does not automatically delete copies held by third-party services you connected, such as payment, messaging or commerce providers. You may need to contact those providers separately under their own deletion procedures.

If you signed in through a third-party platform, removing SalesKnit from that platform may revoke future access but may not, by itself, submit a deletion request to us.

For questions about deletion, correction, access or another privacy right, contact [email protected]. Please include the reference from any existing support conversation so we can respond efficiently.

For more information about how SalesKnit handles personal information, read our Privacy Policy.